1. Cancellation Guidelines

We understand that sometimes unforeseen circumstances may arise, leading to the need for cancellations. To maintain a smooth schedule and ensure the best service for all our clients, we have the following cancellation guidelines:

• a. Advance Notice: Clients are requested to provide at least 24 hours’ notice for any cancellations or rescheduling requests.

• b. Late Cancellations: If a cancellation occurs within less than 24 hours of the scheduled cleaning appointment, a cancellation fee equivalent to 50% of the service cost will be charged.

• c. No-Show Policy: In case of a no-show, where our team arrives at the client’s location and no one is present, the full service fee will be charged.

2. Refunds

Refund Eligibility: Refunds are considered in the following scenarios:

• a. Service Not Rendered: If we are unable to provide the scheduled cleaning service due to unforeseen circumstances (e.g., equipment failure, staff availability issues), a full refund will be issued.

• b. Dissatisfaction: If a client is dissatisfied with the quality of our service, they must notify us within 24 hours of the cleaning appointment. We will assess the situation and determine an appropriate refund.

Refund Process:

Clients must submit a written request for a refund via email or our official communication channels.

Refunds will be processed within 7 business days from the date of the request.

3. Contact Information

For cancellations, rescheduling, or refund requests, please contact our customer service team at:

Phone: 443-664-3139

Email: [email protected]